This Privacy Policy explains how pkrs collects, processes, stores and protects your personal data. We are committed to handling your information with transparency and in accordance with applicable data protection principles. Please read this document carefully before using the Platform.
This summary highlights key privacy principles. For your complete rights and obligations, read the full policy below.
pkrs collects only the personal data strictly necessary to operate your account, process transactions and meet applicable compliance obligations. We do not collect data beyond what is required.
Your personal data is never sold to third parties. Information shared with service providers is limited to what is necessary for them to deliver their contracted services to pkrs.
You have the right to access, correct and request deletion of your personal data held by pkrs, subject to legal retention obligations. Exercise these rights by contacting our support team.
Personal data is stored using industry-standard security measures, including SSL encryption for data in transit and appropriate safeguards for data at rest.
Cookies on pkrs are used for session management and platform performance. A full breakdown of cookie categories and their purposes is provided in Section 7 of this Policy.
Marketing communications are sent only where you have provided appropriate consent. You may update your communication preferences or withdraw consent at any time through your Account settings or by contacting support.
This Privacy Policy ("Policy") describes how pkrs, operating via the domain pkrs.cam ("the Platform", "we", "us", "our"), collects, processes, stores, shares and protects personal data relating to individuals who access or use the Platform ("User", "you", "your").
pkrs is an English-language online gambling platform built for Pakistani users, covering sports betting, live casino, cricket markets including PSL and ICC tournaments, slots, table games, esports and instant games. The Platform displays amounts in Pakistani Rupees (PKR) and is designed primarily for a Pakistani audience, though pkrs does not hold or claim a local Pakistani gambling licence.
This Policy forms part of your agreement with pkrs and should be read alongside our Terms & Conditions and Responsible Gambling Policy. By registering an account or using the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Pakistani Users — Important Notice: This Policy is governed by the laws of the jurisdiction in which the operator holds its primary gambling licence, not by Pakistani law. pkrs does not make representations regarding the applicability of the Personal Data Protection Bill or any other Pakistani data regulation to this Platform. Users are responsible for understanding the applicable legal framework in their own jurisdiction.
The following definitions apply throughout this Privacy Policy:
pkrs collects the following categories of personal data, limited to what is necessary for the stated purposes:
Full legal name, date of birth, gender (where required), username, password (stored in encrypted form), nationality and government-issued identity document details (e.g., Pakistani CNIC number and expiry date) collected during account registration and KYC verification.
Email address, mobile phone number and residential address. This data is used for account communications, security notifications, KYC correspondence and, where consent has been provided, promotional communications.
Deposit and withdrawal transaction records, payment method identifiers (such as partial bank account numbers, wallet IDs associated with Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — where applicable and as reference only), transaction amounts in PKR and associated timestamps. Full payment credentials are processed by the relevant payment processor and are not stored by pkrs in unencrypted form.
Wager history, game session records, bet amounts, outcomes, bonus redemption history and responsible gambling tool usage. This data is used for account management, fraud detection, responsible gambling monitoring and operator regulatory compliance.
IP address, browser type and version, operating system, device type, screen resolution, referring URL and session duration. Collected automatically via server logs and cookies to ensure Platform functionality and security.
Records of communications between you and pkrs support, including live chat transcripts and email correspondence, retained for quality assurance, dispute resolution and regulatory purposes.
pkrs collects personal data through the following channels:
pkrs processes your personal data for the following purposes:
pkrs processes your personal data on the following legal bases, which vary depending on the purpose of processing:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration & management | Performance of a contract — necessary to provide the Platform's services to you |
| Deposit & withdrawal processing | Performance of a contract |
| KYC & identity verification | Legal obligation — required under applicable AML and licensing regulations |
| Fraud prevention & security | Legitimate interests — protecting the integrity of the Platform and its users |
| Responsible gambling monitoring | Legal obligation and legitimate interests |
| Marketing communications | Consent — freely given and withdrawable at any time |
| Analytics & platform improvement | Legitimate interests (using anonymised or aggregated data where possible) |
| Record retention for legal purposes | Legal obligation |
pkrs uses cookies and similar tracking technologies to maintain session integrity, monitor Platform performance and, where consent is given, to analyse user behaviour for improvement purposes. The following categories of cookies are used:
| Category | Type | Purpose | Retention |
|---|---|---|---|
| Session Cookies | Maintain your logged-in state, preserve basket/bet slip contents and enable core Platform functionality. Cannot be disabled without breaking Platform operation. | Session (deleted on browser close) | |
| Security Cookies | Protect against cross-site request forgery (CSRF) and other session security threats. Required for secure account access. | Session or short-term persistent | |
| Preference Cookies | Remember your language preference, time zone display (PKT) and other Platform personalisation settings between sessions. | Up to 12 months | |
| Analytics Cookies | Collect anonymised data about Platform usage — pages visited, session duration, error events — to help us identify and fix performance issues. Used only with your consent. | Up to 24 months |
You can adjust cookie settings through your browser's privacy controls. Disabling essential cookies will impair the functionality of the Platform. Consent-based cookies (functional, analytics) may be disabled without affecting your core access to pkrs.
pkrs does not sell, rent or trade your personal data. We may share data with the following categories of recipients only where necessary and proportionate:
Financial transaction data is shared with payment service providers solely to process deposits and withdrawals. Payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are contextual references for Pakistani users and do not imply confirmed integrations or data-sharing arrangements with those specific institutions. Verify active payment methods in your live cashier.
Identity documents and verification data are shared with contracted KYC verification service providers to fulfil the operator's compliance obligations. These providers are bound by strict confidentiality and data processing agreements.
Technical data (including IP addresses, device fingerprints and behavioural signals) may be shared with fraud prevention and cybersecurity service providers to protect the Platform's integrity and prevent financial crime.
pkrs may disclose personal data to competent regulatory, law enforcement or judicial authorities where required to do so by applicable law, court order or as part of the operator's licensing obligations. We will not disclose more data than is strictly required by the applicable legal demand.
In the event of a merger, acquisition, sale of assets or corporate restructuring, personal data held by pkrs may be transferred to a successor entity. Users will be notified of any such transfer via the contact details held on their Account.
pkrs retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any legal retention obligations imposed by applicable law. The following general retention periods apply:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
pkrs implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include, but are not limited to:
Notwithstanding these measures, no data transmission over the internet or electronic storage system is entirely secure. pkrs cannot guarantee the absolute security of your data and is not responsible for breaches attributable to factors outside our reasonable control.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkrs will notify affected Users and relevant authorities in accordance with applicable notification obligations and as promptly as practicable in the circumstances.
Subject to applicable law and the operator's regulatory obligations, you have the following rights with respect to your personal data held by pkrs. To exercise any of these rights, contact our support team at the details provided in Section 15.
| Right | Description |
|---|---|
| Right of Access | Request a copy of the personal data pkrs holds about you, including the categories of data processed and the purposes for which it is used. |
| Right to Rectification | Request correction of inaccurate or incomplete personal data. Some data corrections may require re-submission of KYC documents. |
| Right to Erasure | Request deletion of your personal data where it is no longer required for the original purpose, subject to legal retention obligations. Where pkrs must retain data for regulatory compliance, this right may be limited. |
| Right to Restriction | Request that processing of your data be restricted in certain circumstances — for example, where you contest the accuracy of the data or have objected to processing. |
| Right to Data Portability | Request a copy of data you have provided to pkrs in a structured, commonly used and machine-readable format, where technically feasible. |
| Right to Object | Object to the processing of your data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to our demonstrating compelling grounds to continue. |
| Right to Withdraw Consent | Where processing is based on your consent (e.g., marketing communications), withdraw that consent at any time without affecting the lawfulness of prior processing. |
Requests are ordinarily processed within 30 calendar days of receipt. Complex or multiple requests may require additional time, in which case you will be informed of the expected timeline.
pkrs operates as an international platform and your personal data may be processed by the operator or its service providers in jurisdictions outside Pakistan. These jurisdictions may have different data protection standards from those applicable in your country of residence.
Where personal data is transferred internationally, pkrs takes steps to ensure that appropriate safeguards are in place — such as contractual data protection clauses, adequacy decisions or equivalent mechanisms — to maintain a level of protection consistent with the principles set out in this Policy.
By registering an Account and using the Platform, you acknowledge and consent to the international transfer of your personal data to the extent necessary for the provision of pkrs's services.
pkrs is strictly an adults-only platform. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18 years, or the higher minimum age required by the operator's licence jurisdiction or applicable local law.
All users are required to confirm their age at registration and to provide documentary proof of age during the KYC process. If pkrs becomes aware that an Account has been registered by or is being used by a minor, the Account will be suspended immediately, all balances may be forfeited pending review, and the personal data associated with the Account will be deleted to the extent legally permissible.
Parental Controls: If you believe a minor in your household may have registered on pkrs or accessed gambling content through your device, please contact our support team immediately at [email protected] so that we can take prompt action.
pkrs reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices or the Platform's services. When material changes are made, we will update the effective date displayed at the top of this page.
Where changes are significant, we will endeavour to notify registered Account Holders via email to the address associated with their Account. However, you are also encouraged to review this Policy periodically to stay informed of how we handle your data.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you should cease using the Platform and request Account closure via support.
For any questions, concerns or requests relating to this Privacy Policy — including exercising your data rights — please contact the pkrs support team through the following channels:
Data enquiries and rights requests: [email protected]
Please include "Privacy Request" in the subject line and provide your registered username and the nature of your request. We aim to respond within 30 calendar days.
For general privacy queries, live chat is accessible through the Platform interface. For formal data rights requests, email is the preferred channel to ensure a documented record of your request and our response.
If you are not satisfied with pkrs's response to a privacy concern, you may escalate the matter to the relevant data protection supervisory authority in the operator's licence jurisdiction.
We handle your data with care and transparency. If you have questions about your personal data or want to exercise your rights, our support team is ready to help.
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